Designing of a Seamless Training Experience Delivered Through VR Simulator for Winder-Operator

Murmu, Chandni (2020) Designing of a Seamless Training Experience Delivered Through VR Simulator for Winder-Operator. In: 22nd International Conference on Human-Computer Interaction, HCI International 2020, 19 July 2020through 24 July 2020, Copenhagen.

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Abstract

Winder-operators are responsible for the lives that they move down deep into the mines and bring them back safely to the surface. So, in order to have the same sense of responsibility in the training simulator, the user experience needs to be seamless and natural, including all the risks and surprises that a winder-operator faces in his real-world scenarios. To bring this objective to life, field studies, customer experience audits (interviews) and recordings were done to gather qualitative and physical data. Contents were inventoried, audited and analysed for body-storming and drawing up of the mental model of winder-operators. User persona was defined to maintain focus, even when expert reviews were taken. A contextual design process was followed to develop the simulator which included rigorous and multiple usability testing by the developer, designer and the winder-operators (end users). © 2020, Springer Nature Switzerland AG.

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